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Application manager vs application support analyst

The differences between application managers and application support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an application manager, becoming an application support analyst takes usually requires 1-2 years. Additionally, an application manager has an average salary of $122,748, which is higher than the $92,078 average annual salary of an application support analyst.

The top three skills for an application manager include customer service, project management and application development. The most important skills for an application support analyst are application support, customer service, and troubleshoot.

Application manager vs application support analyst overview

Application ManagerApplication Support Analyst
Yearly salary$122,748$92,078
Hourly rate$59.01$44.27
Growth rate16%10%
Number of jobs125,760173,440
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 66%
Average age4742
Years of experience82

What does an application manager do?

An application manager is in charge of overseeing software applications and systems within a company, ensuring efficiency and quality. Typically, their responsibilities revolve around conducting research and analysis to identify company needs, assessing existing applications to determine their strengths and weaknesses, and implementing solutions to optimize the quality of services. They may also conduct regular maintenance checks to ensure the efficiency of applications, performing corrective measures when necessary. Furthermore, as an application manager, it is essential to coordinate with the information technology staff, encouraging them to reach goals and new heights.

What does an application support analyst do?

An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.

Application manager vs application support analyst salary

Application managers and application support analysts have different pay scales, as shown below.

Application ManagerApplication Support Analyst
Average salary$122,748$92,078
Salary rangeBetween $93,000 And $160,000Between $67,000 And $125,000
Highest paying CitySan Francisco, CANew York, NY
Highest paying stateCaliforniaNew York
Best paying companyRokuMeta
Best paying industryFinanceFinance

Differences between application manager and application support analyst education

There are a few differences between an application manager and an application support analyst in terms of educational background:

Application ManagerApplication Support Analyst
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 66%
Most common majorBusinessComputer Science
Most common collegeCarnegie Mellon UniversityStanford University

Application manager vs application support analyst demographics

Here are the differences between application managers' and application support analysts' demographics:

Application ManagerApplication Support Analyst
Average age4742
Gender ratioMale, 71.1% Female, 28.9%Male, 64.2% Female, 35.8%
Race ratioBlack or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 13.5% White, 64.0% American Indian and Alaska Native, 0.2%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between application manager and application support analyst duties and responsibilities

Application manager example responsibilities.

  • Manage the migration of all EDI infrastructures to a new ERP system on time and on budget.
  • Manage development and QA teams prior to releases; organize UAT test cycles with various business groups.
  • Manage organizational change via the PMO department
  • Manage separation of companies to individual ERP environments.
  • Manage methodologies to support Sarbanes-Oxley (SOX) application requirements.
  • Lead design of POS replenishment process and software design/implementation to significantly increase retail sales.
  • Show more

Application support analyst example responsibilities.

  • Manage the daily operation relate to MQ.
  • Develop user friendly PowerShell tools to automate various tasks the helpdesk do on a daily basis.
  • Lead a project to redesign the company's CRM system, resulting in streamline company communication and increase efficiency.
  • Lead recovery efforts, managing communication processes and engage technical SME's as needed to brainstorm and implement solutions.
  • Create training PowerPoint presentations on effectively managing escalate clients, and take part in administering a training program bank wide.
  • Manage and resolve technical escalations involving internal/external parties as required to meeting SLA goals.
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Application manager vs application support analyst skills

Common application manager skills
  • Customer Service, 10%
  • Project Management, 10%
  • Application Development, 5%
  • Architecture, 4%
  • Infrastructure, 4%
  • Software Development, 4%
Common application support analyst skills
  • Application Support, 12%
  • Customer Service, 9%
  • Troubleshoot, 6%
  • Infrastructure, 5%
  • Java, 5%
  • Technical Support, 4%

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