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The differences between applications technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an applications technician and a customer support technician. Additionally, an applications technician has an average salary of $87,091, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for an applications technician include troubleshoot, technical support and customer satisfaction. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Applications Technician | Customer Support Technician | |
| Yearly salary | $87,091 | $36,361 |
| Hourly rate | $41.87 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 88,812 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Applications technicians are professionals who are responsible for providing technical support to the team that is involved in developing business systems applications. These technicians must possess understanding and knowledge in software applications so that they can help users by conducting software training and compiling training manuals. They are required to perform troubleshooting procedures for the propriety business applications and services of the company. Applications technicians must also conduct testing for development trials of their applications.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Applications technicians and customer support technicians have different pay scales, as shown below.
| Applications Technician | Customer Support Technician | |
| Average salary | $87,091 | $36,361 |
| Salary range | Between $59,000 And $126,000 | Between $23,000 And $56,000 |
| Highest paying City | Sunnyvale, CA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Occidental Petroleum | Adobe |
| Best paying industry | Manufacturing | Technology |
There are a few differences between an applications technician and a customer support technician in terms of educational background:
| Applications Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between applications technicians' and customer support technicians' demographics:
| Applications Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |