Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between applications trainers and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an applications trainer and a technical support technician. Additionally, an applications trainer has an average salary of $60,894, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for an applications trainer include learning management system, windows and elearning. The most important skills for a technical support technician are customer service, technical support, and patients.
| Applications Trainer | Technical Support Technician | |
| Yearly salary | $60,894 | $40,210 |
| Hourly rate | $29.28 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,234 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An Applications Trainer has a complete understanding of a particular application or software and can and, in some cases, certification to train others. These people are essential in a company that relies heavily on computer/mobile applications where the efficiency of daily activities are reliant on the level of expertise each employee has in using a preferred software or application. Requirements to be an Applications Trainer include a certificate of proficiency in a particular application and high levels of organizational, interpersonal, and teaching skills.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Applications trainers and technical support technicians have different pay scales, as shown below.
| Applications Trainer | Technical Support Technician | |
| Average salary | $60,894 | $40,210 |
| Salary range | Between $42,000 And $86,000 | Between $24,000 And $64,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Finance |
There are a few differences between an applications trainer and a technical support technician in terms of educational background:
| Applications Trainer | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between applications trainers' and technical support technicians' demographics:
| Applications Trainer | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 43.1% Female, 56.9% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |