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The differences between associate directors of development and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an associate director of development and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $108,570 average annual salary of an associate director of development.
The top three skills for an associate director of development include project management, oversight and CMC. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.
| Associate Director Of Development | Director, Customer Relations | |
| Yearly salary | $108,570 | $134,672 |
| Hourly rate | $52.20 | $64.75 |
| Growth rate | 8% | 8% |
| Number of jobs | 71,965 | 26,470 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 65% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
An associate director of development performs a wide variety of duties and responsibilities related to an organization's donor relations and fundraising activities. These include supervising employees who are responsible for donation and fundraising, collaborating with the director in the development of strategies, and working closely with other departments to coordinate and meet clients' needs. Additionally, as an associate director of development, you are expected to oversee communications and marketing initiatives and supervise and monitor budgets. You are also expected to solicit donors personally and enhance existing client relationships.
Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.
Associate directors of development and directors, customer relations have different pay scales, as shown below.
| Associate Director Of Development | Director, Customer Relations | |
| Average salary | $108,570 | $134,672 |
| Salary range | Between $71,000 And $164,000 | Between $91,000 And $197,000 |
| Highest paying City | Stamford, CT | Carson City, NV |
| Highest paying state | Delaware | Nevada |
| Best paying company | Kimco Realty | California Resources |
| Best paying industry | Pharmaceutical | Manufacturing |
There are a few differences between an associate director of development and a director, customer relations in terms of educational background:
| Associate Director Of Development | Director, Customer Relations | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between associate directors of development' and directors, customer relations' demographics:
| Associate Director Of Development | Director, Customer Relations | |
| Average age | 42 | 42 |
| Gender ratio | Male, 45.7% Female, 54.3% | Male, 46.1% Female, 53.9% |
| Race ratio | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 16% | 16% |