Associate, member services vs customer services coordinator

The differences between associates, member services and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an associate, member services and a customer services coordinator. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for an associate, member services include address changes, quality customer service and customer service. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Associate, member services vs customer services coordinator overview

	Associate, Member Services	Customer Services Coordinator
Yearly salary	$45,920	$35,520
Hourly rate	$22.08	$17.08
Growth rate	-4%	-4%
Number of jobs	121,694	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Associate, member services vs customer services coordinator salary

Associates, member services and customer services coordinators have different pay scales, as shown below.

	Associate, Member Services	Customer Services Coordinator
Average salary	$45,920	$35,520
Salary range	Between $19,000 And $107,000	Between $27,000 And $45,000
Highest paying City	Daly City, CA	Richmond, CA
Highest paying state	New York	Massachusetts
Best paying company	West Tennessee Healthcare	Stanford University
Best paying industry	Government	Finance

Differences between associate, member services and customer services coordinator education

There are a few differences between an associate, member services and a customer services coordinator in terms of educational background:

	Associate, Member Services	Customer Services Coordinator
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Associate, member services vs customer services coordinator demographics

Here are the differences between associates, member services' and customer services coordinators' demographics:

	Associate, Member Services	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between associate, member services and customer services coordinator duties and responsibilities

Associate, member services example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
Build strong client relationships and profiling customers to determine or uncover their financial needs.
Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Associate, member services vs customer services coordinator skills

Common associate, member services skills

Address Changes, 17%
Quality Customer Service, 15%
Customer Service, 10%
Member Service, 9%
Front Desk, 6%
Membership Sales, 5%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Office and Administrative Industry
Associate, Member Services
Associate, Member Services vs Customer Services Coordinator

Updated January 8, 2025

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