Auto service advisor vs customer service associate

The differences between auto service advisors and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service advisor and a customer service associate. Additionally, an auto service advisor has an average salary of $44,706, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for an auto service advisor include repair orders, service appointments and CSI. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Auto service advisor vs customer service associate overview

	Auto Service Advisor	Customer Service Associate
Yearly salary	$44,706	$31,709
Hourly rate	$21.49	$15.24
Growth rate	-4%	-4%
Number of jobs	83,278	380,943
Job satisfaction	-	5
Most common degree	High School Diploma, 34%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Auto service advisor vs customer service associate salary

Auto service advisors and customer service associates have different pay scales, as shown below.

	Auto Service Advisor	Customer Service Associate
Average salary	$44,706	$31,709
Salary range	Between $31,000 And $63,000	Between $24,000 And $40,000
Highest paying City	-	Richmond, CA
Highest paying state	-	California
Best paying company	-	Fidelity Investments
Best paying industry	-	Finance

Differences between auto service advisor and customer service associate education

There are a few differences between an auto service advisor and a customer service associate in terms of educational background:

	Auto Service Advisor	Customer Service Associate
Most common degree	High School Diploma, 34%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Auto service advisor vs customer service associate demographics

Here are the differences between auto service advisors' and customer service associates' demographics:

	Auto Service Advisor	Customer Service Associate
Average age	40	40
Gender ratio	Male, 82.7% Female, 17.3%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 23.9% Asian, 6.4% White, 52.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between auto service advisor and customer service associate duties and responsibilities

Auto service advisor example responsibilities.

Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Plan new landscape builds including Linux parameters and settings, coordinating with installation team and guiding/documenting the install procedure.
Master certify ase and gm.
Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Auto service advisor vs customer service associate skills

Common auto service advisor skills

Repair Orders, 71%
Service Appointments, 6%
CSI, 6%
Repair Process, 3%
Customer Service, 2%
Toyota, 2%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Auto Service Advisor
Auto Service Advisor vs Customer Service Associate

Updated January 8, 2025

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