Auto service writer vs customer service associate

Differences between auto service writer and customer service associate duties and responsibilities

Auto service writer example responsibilities.

• Manage the refurbishment of used vehicles, writing repair orders.
• Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
• Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
• Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
• Perform upselling on every call.
• Train in flight emergencies, hazardous materials and CPR.
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