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Automatic data processing customer liaison vs desktop support technician

The differences between automatic data processing customer liaisons and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an automatic data processing customer liaison and a desktop support technician. Additionally, an automatic data processing customer liaison has an average salary of $52,024, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for an automatic data processing customer liaison include data processing, outbound calls and data entry. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Automatic data processing customer liaison vs desktop support technician overview

Automatic Data Processing Customer LiaisonDesktop Support Technician
Yearly salary$52,024$41,792
Hourly rate$25.01$20.09
Growth rate10%10%
Number of jobs84,990108,944
Job satisfaction-1
Most common degreeAssociate Degree, 32%Bachelor's Degree, 46%
Average age4242
Years of experience22

Automatic data processing customer liaison vs desktop support technician salary

Automatic data processing customer liaisons and desktop support technicians have different pay scales, as shown below.

Automatic Data Processing Customer LiaisonDesktop Support Technician
Average salary$52,024$41,792
Salary rangeBetween $30,000 And $89,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between automatic data processing customer liaison and desktop support technician education

There are a few differences between an automatic data processing customer liaison and a desktop support technician in terms of educational background:

Automatic Data Processing Customer LiaisonDesktop Support Technician
Most common degreeAssociate Degree, 32%Bachelor's Degree, 46%
Most common majorBusinessComputer Information Systems
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Automatic data processing customer liaison vs desktop support technician demographics

Here are the differences between automatic data processing customer liaisons' and desktop support technicians' demographics:

Automatic Data Processing Customer LiaisonDesktop Support Technician
Average age4242
Gender ratioMale, 23.7% Female, 76.3%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 9.3% White, 57.5% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between automatic data processing customer liaison and desktop support technician duties and responsibilities

Automatic data processing customer liaison example responsibilities.

  • Manage daily operations of ACH payments and research errors in different internal and external databases that prevent payments from transferring.
  • Provide psychiatric consultation and medications management to geriatric patients in a variety of rehabilitation and long-term-care facilities in the area.
  • Generate additional sales with existing customers by upselling veterinarians on special promotions or additional vaccines or pharmaceuticals.

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Automatic data processing customer liaison vs desktop support technician skills

Common automatic data processing customer liaison skills
  • Data Processing, 46%
  • Outbound Calls, 24%
  • Data Entry, 17%
  • Inbound Calls, 12%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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