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Automatic data processing customer liaison vs help desk analyst

The differences between automatic data processing customer liaisons and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an automatic data processing customer liaison and a help desk analyst. Additionally, an automatic data processing customer liaison has an average salary of $52,024, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for an automatic data processing customer liaison include data processing, outbound calls and data entry. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Automatic data processing customer liaison vs help desk analyst overview

Automatic Data Processing Customer LiaisonHelp Desk Analyst
Yearly salary$52,024$37,318
Hourly rate$25.01$17.94
Growth rate10%10%
Number of jobs84,99087,591
Job satisfaction--
Most common degreeAssociate Degree, 32%Bachelor's Degree, 50%
Average age4242
Years of experience22

Automatic data processing customer liaison vs help desk analyst salary

Automatic data processing customer liaisons and help desk analysts have different pay scales, as shown below.

Automatic Data Processing Customer LiaisonHelp Desk Analyst
Average salary$52,024$37,318
Salary rangeBetween $30,000 And $89,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between automatic data processing customer liaison and help desk analyst education

There are a few differences between an automatic data processing customer liaison and a help desk analyst in terms of educational background:

Automatic Data Processing Customer LiaisonHelp Desk Analyst
Most common degreeAssociate Degree, 32%Bachelor's Degree, 50%
Most common majorBusinessComputer Information Systems
Most common collegeUniversity of PennsylvaniaStanford University

Automatic data processing customer liaison vs help desk analyst demographics

Here are the differences between automatic data processing customer liaisons' and help desk analysts' demographics:

Automatic Data Processing Customer LiaisonHelp Desk Analyst
Average age4242
Gender ratioMale, 23.7% Female, 76.3%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 9.3% White, 57.5% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between automatic data processing customer liaison and help desk analyst duties and responsibilities

Automatic data processing customer liaison example responsibilities.

  • Manage daily operations of ACH payments and research errors in different internal and external databases that prevent payments from transferring.
  • Provide psychiatric consultation and medications management to geriatric patients in a variety of rehabilitation and long-term-care facilities in the area.
  • Generate additional sales with existing customers by upselling veterinarians on special promotions or additional vaccines or pharmaceuticals.

Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
  • Show more

Automatic data processing customer liaison vs help desk analyst skills

Common automatic data processing customer liaison skills
  • Data Processing, 46%
  • Outbound Calls, 24%
  • Data Entry, 17%
  • Inbound Calls, 12%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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