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The differences between bilingual customer services and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service representative. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Bilingual Customer Service | Customer Service Representative | |
| Yearly salary | $32,388 | $32,260 |
| Hourly rate | $15.57 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Bilingual customer services and customer service representatives have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Representative | |
| Average salary | $32,388 | $32,260 |
| Salary range | Between $26,000 And $39,000 | Between $25,000 And $41,000 |
| Highest paying City | Minneapolis, MN | Des Moines, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Uline | Oracle |
| Best paying industry | Insurance | Insurance |
There are a few differences between a bilingual customer service and a customer service representative in terms of educational background:
| Bilingual Customer Service | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service representatives' demographics:
| Bilingual Customer Service | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |