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The differences between bilingual customer services and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a bilingual customer service and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,388 average annual salary of a bilingual customer service.
The top three skills for a bilingual customer service include data entry, strong customer service and excellent organizational. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Bilingual Customer Service | Customer Service Specialist | |
| Yearly salary | $32,388 | $33,238 |
| Hourly rate | $15.57 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 201,631 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Bilingual customer services and customer service specialists have different pay scales, as shown below.
| Bilingual Customer Service | Customer Service Specialist | |
| Average salary | $32,388 | $33,238 |
| Salary range | Between $26,000 And $39,000 | Between $26,000 And $42,000 |
| Highest paying City | Minneapolis, MN | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Uline | Dell |
| Best paying industry | Insurance | Finance |
There are a few differences between a bilingual customer service and a customer service specialist in terms of educational background:
| Bilingual Customer Service | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between bilingual customer services' and customer service specialists' demographics:
| Bilingual Customer Service | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.8% Female, 69.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |