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The differences between business support managers and support leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a business support manager, becoming a support lead takes usually requires 1-2 years. Additionally, a business support manager has an average salary of $90,781, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a business support manager include process improvement, project management and business continuity. The most important skills for a support lead are customer service, cash management, and POS.
| Business Support Manager | Support Lead | |
| Yearly salary | $90,781 | $86,816 |
| Hourly rate | $43.64 | $41.74 |
| Growth rate | 6% | 10% |
| Number of jobs | 349,032 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 58% |
| Average age | 44 | 42 |
| Years of experience | 6 | 2 |
A business support manager is responsible for monitoring the company's daily operations, ensuring the efficiency of the staff's performance to provide the highest quality services for the clients and customers. Business support managers coordinate with the company's business partners and inform them of any updates on business growth and development, including the techniques that the company takes to lead the market's competitiveness. They also identify business opportunities according to industry trends and data analysis that would generate more revenue resources for the business and increase profits.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Business support managers and support leads have different pay scales, as shown below.
| Business Support Manager | Support Lead | |
| Average salary | $90,781 | $86,816 |
| Salary range | Between $59,000 And $138,000 | Between $63,000 And $118,000 |
| Highest paying City | Jersey City, NJ | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Apple | |
| Best paying industry | Finance | - |
There are a few differences between a business support manager and a support lead in terms of educational background:
| Business Support Manager | Support Lead | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between business support managers' and support leads' demographics:
| Business Support Manager | Support Lead | |
| Average age | 44 | 42 |
| Gender ratio | Male, 48.2% Female, 51.8% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 10% | 11% |