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Business team leader vs operations support manager

The differences between business team leaders and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a business team leader and an operations support manager. Additionally, a business team leader has an average salary of $101,197, which is higher than the $79,730 average annual salary of an operations support manager.

The top three skills for a business team leader include project management, direct reports and customer satisfaction. The most important skills for an operations support manager are customer service, project management, and human resources.

Business team leader vs operations support manager overview

Business Team LeaderOperations Support Manager
Yearly salary$101,197$79,730
Hourly rate$48.65$38.33
Growth rate6%6%
Number of jobs117,491376,894
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a business team leader do?

A business team leader oversees the activities of team members and leads them to reach project goals. They are responsible for establishing objectives and deadlines, setting guidelines, promoting policies and regulations, and developing strategies to complete tasks efficiently. Most business team leaders report directly to managers, regularly coordinating for a smooth workflow. Moreover, a business team leader is also in charge of delegating duties among staff, supervising performances, training new team members, monitoring the team's overall operations, and solving issues and concerns if any arise.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Business team leader vs operations support manager salary

Business team leaders and operations support managers have different pay scales, as shown below.

Business Team LeaderOperations Support Manager
Average salary$101,197$79,730
Salary rangeBetween $71,000 And $143,000Between $47,000 And $133,000
Highest paying CityMahwah, NJSan Bruno, CA
Highest paying stateNew JerseyCalifornia
Best paying companyMetaMeta
Best paying industryTechnologyTechnology

Differences between business team leader and operations support manager education

There are a few differences between a business team leader and an operations support manager in terms of educational background:

Business Team LeaderOperations Support Manager
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Business team leader vs operations support manager demographics

Here are the differences between business team leaders' and operations support managers' demographics:

Business Team LeaderOperations Support Manager
Average age4444
Gender ratioMale, 59.2% Female, 40.8%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.8% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between business team leader and operations support manager duties and responsibilities

Business team leader example responsibilities.

  • Manage and support system integration and interfaces with ERP (JD Edwards A73).
  • Manage a team of four and hold matrix leadership responsibility for specialists assign to particular technical areas for business continuity projects.
  • Verify Medicare numbers through DDE upon admission to health center.
  • Assist small businesses in the development of payroll solutions custom to their business needs.
  • Develop a new QA rubric to streamline the QA process and improve accuracy of metrics and operator error
  • Field labor administration -local payroll & union pay for field labor, local human resource liaison inclusive of new hire processing.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
  • Show more

Business team leader vs operations support manager skills

Common business team leader skills
  • Project Management, 10%
  • Direct Reports, 6%
  • Customer Satisfaction, 6%
  • Continuous Improvement, 6%
  • Business Development, 6%
  • Data Analysis, 5%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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