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The differences between call center coordinators and call center operators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center coordinator, becoming a call center operator takes usually requires 1-2 years. Additionally, a call center coordinator has an average salary of $35,631, which is higher than the $31,022 average annual salary of a call center operator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a call center operator are strong customer service, patients, and data entry.
| Call Center Coordinator | Call Center Operator | |
| Yearly salary | $35,631 | $31,022 |
| Hourly rate | $17.13 | $14.91 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,222 | 215,083 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 36% |
| Average age | 40 | 53 |
| Years of experience | 12 | 2 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
A call center operator is primarily in charge of handling inbound and outbound calls in a call center, aiming to provide clients with optimal support and service. They usually answer inbound calls from clients and assist them by answering inquiries, processing requests, and even handling issues and concerns, resolving them promptly and efficiently to ensure customer satisfaction. They also make outbound calls, reaching out to potential clients to offer products and services. They usually answer inquiries, discuss product specifications, arrange payment plans, and maintain records of all transactions.
Call center coordinators and call center operators have different pay scales, as shown below.
| Call Center Coordinator | Call Center Operator | |
| Average salary | $35,631 | $31,022 |
| Salary range | Between $26,000 And $47,000 | Between $22,000 And $42,000 |
| Highest paying City | Juneau, AK | Vacaville, CA |
| Highest paying state | Alaska | New York |
| Best paying company | Spectrum | Brigham and Women's Hospital |
| Best paying industry | Telecommunication | Media |
There are a few differences between a call center coordinator and a call center operator in terms of educational background:
| Call Center Coordinator | Call Center Operator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 36% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center coordinators' and call center operators' demographics:
| Call Center Coordinator | Call Center Operator | |
| Average age | 40 | 53 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 26.6% Female, 73.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 7% | 19% |