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The differences between call center coordinators and center coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a call center coordinator, becoming a center coordinator takes usually requires 4-6 years. Additionally, a center coordinator has an average salary of $40,825, which is higher than the $35,631 average annual salary of a call center coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a center coordinator are customer service, patients, and patient care.
| Call Center Coordinator | Center Coordinator | |
| Yearly salary | $35,631 | $40,825 |
| Hourly rate | $17.13 | $19.63 |
| Growth rate | -4% | 12% |
| Number of jobs | 209,222 | 64,078 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 59% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
The duties of a center coordinator depend on one's industry or place of employment. It will typically revolve around organizing and managing a particular department, different events, activities, or even campaigns, ensuring to implement the company's mission, vision, and goals. Moreover, as a center coordinator, it is essential to understand the needs of the project and its employees, delegate tasks, liaise with clients and vendors, and prepare progress reports and presentations. One must also develop schedules and strategies to carry out different activities, manage the budget, and provide needed assistance to staff.
Call center coordinators and center coordinators have different pay scales, as shown below.
| Call Center Coordinator | Center Coordinator | |
| Average salary | $35,631 | $40,825 |
| Salary range | Between $26,000 And $47,000 | Between $30,000 And $53,000 |
| Highest paying City | Juneau, AK | Washington, DC |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Spectrum | Columbia University in the City of New York |
| Best paying industry | Telecommunication | Education |
There are a few differences between a call center coordinator and a center coordinator in terms of educational background:
| Call Center Coordinator | Center Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between call center coordinators' and center coordinators' demographics:
| Call Center Coordinator | Center Coordinator | |
| Average age | 40 | 47 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 32.6% Female, 67.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |