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The differences between call center coordinators and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $35,631 average annual salary of a call center coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Call Center Coordinator | Certified Medical Technician | |
| Yearly salary | $35,631 | $38,859 |
| Hourly rate | $17.13 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 209,222 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Call center coordinators and certified medical technicians have different pay scales, as shown below.
| Call Center Coordinator | Certified Medical Technician | |
| Average salary | $35,631 | $38,859 |
| Salary range | Between $26,000 And $47,000 | Between $28,000 And $53,000 |
| Highest paying City | Juneau, AK | Denton, TX |
| Highest paying state | Alaska | Alaska |
| Best paying company | Spectrum | Favorite Healthcare Staffing |
| Best paying industry | Telecommunication | Health Care |
There are a few differences between a call center coordinator and a certified medical technician in terms of educational background:
| Call Center Coordinator | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between call center coordinators' and certified medical technicians' demographics:
| Call Center Coordinator | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |