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The differences between call center coordinators and coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and a coordinator. Additionally, a coordinator has an average salary of $41,599, which is higher than the $35,631 average annual salary of a call center coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a coordinator are customer service, patients, and excellent organizational.
| Call Center Coordinator | Coordinator | |
| Yearly salary | $35,631 | $41,599 |
| Hourly rate | $17.13 | $20.00 |
| Growth rate | -4% | 12% |
| Number of jobs | 209,222 | 151,508 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 57% |
| Average age | 40 | 43 |
| Years of experience | 12 | 12 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.
Call center coordinators and coordinators have different pay scales, as shown below.
| Call Center Coordinator | Coordinator | |
| Average salary | $35,631 | $41,599 |
| Salary range | Between $26,000 And $47,000 | Between $27,000 And $61,000 |
| Highest paying City | Juneau, AK | San Francisco, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Spectrum | Meta |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a call center coordinator and a coordinator in terms of educational background:
| Call Center Coordinator | Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | - | University of Southern California |
Here are the differences between call center coordinators' and coordinators' demographics:
| Call Center Coordinator | Coordinator | |
| Average age | 40 | 43 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 36.3% Female, 63.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.2% Hispanic or Latino, 20.9% Asian, 6.4% White, 53.9% American Indian and Alaska Native, 2.1% |
| LGBT Percentage | 7% | 11% |