Call center coordinator vs customer care coordinator

Differences between call center coordinator and customer care coordinator duties and responsibilities

Call center coordinator example responsibilities.

• Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
• Verify Medicaid and process payments.
• Maintain and follow patient confidentiality laws (HIPAA).
• Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
• Provide assistant and information about Medicare/ Medicaid coverage.
• Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
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Customer care coordinator example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Re-created documents for the copy using Microsoft excel, PowerPoint and word.
• Receive calls and help customers troubleshoot issues
• Verify customers HIPAA information prior to discussing customer information.
• Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
• Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
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