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The differences between call center coordinators and customer relations coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center coordinator and a customer relations coordinator. Additionally, a customer relations coordinator has an average salary of $37,953, which is higher than the $35,631 average annual salary of a call center coordinator.
The top three skills for a call center coordinator include patients, phone calls and data entry. The most important skills for a customer relations coordinator are customer service, customer relations, and customer satisfaction.
| Call Center Coordinator | Customer Relations Coordinator | |
| Yearly salary | $35,631 | $37,953 |
| Hourly rate | $17.13 | $18.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 209,222 | 177,951 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call center coordinator oversees the daily operations of call centers, ensuring the workforce functions efficiently. They coordinate with managers and arrange the resources that they need in order to provide optimal services to clients. They are also in charge of collecting and analyzing reports from different departments, determining the weaknesses and strengths of existing operations, and implementing solutions against problem areas, providing technical support to staff as needed. Moreover, as a call center coordinator, it is essential to lead and motivate teams to reach goals while enforcing the company's standards and regulations.
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Call center coordinators and customer relations coordinators have different pay scales, as shown below.
| Call Center Coordinator | Customer Relations Coordinator | |
| Average salary | $35,631 | $37,953 |
| Salary range | Between $26,000 And $47,000 | Between $27,000 And $52,000 |
| Highest paying City | Juneau, AK | Oakland, CA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Spectrum | World Fuel Services |
| Best paying industry | Telecommunication | Automotive |
There are a few differences between a call center coordinator and a customer relations coordinator in terms of educational background:
| Call Center Coordinator | Customer Relations Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call center coordinators' and customer relations coordinators' demographics:
| Call Center Coordinator | Customer Relations Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.0% Female, 72.0% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.9% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |