Call center coordinator vs front desk coordinator

Differences between call center coordinator and front desk coordinator duties and responsibilities

Call center coordinator example responsibilities.

• Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
• Verify Medicaid and process payments.
• Maintain and follow patient confidentiality laws (HIPAA).
• Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
• Provide assistant and information about Medicare/ Medicaid coverage.
• Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
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Front desk coordinator example responsibilities.

• File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
• Manage check-in and registration process for all appointments including physician appointments and medical imaging.
• Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
• Enter patient demographics into computer utilize EMR system.
• Verify insurance coverage for require procedures and assist patients with alternative options for payments.
• Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.
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