Call center coordinator vs patient coordinator

Differences between call center coordinator and patient coordinator duties and responsibilities

Call center coordinator example responsibilities.

• Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
• Verify Medicaid and process payments.
• Maintain and follow patient confidentiality laws (HIPAA).
• Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
• Provide assistant and information about Medicare/ Medicaid coverage.
• Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
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Patient coordinator example responsibilities.

• Comply with HIPAA regulations by discreetly and professionally handling all patients private medical information.
• Gather personal plus insurance information and perform thorough insurance breakdowns for patients.
• Communicate directly with patients to obtain initial patient information and respond to inquiries.
• Process and update HIPAA relate paperwork and other require institutional forms as necessary.
• Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
• Respond in writing to all grievances in accordance with CMS and DNV guidelines.
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