Call center coordinator vs scheduling coordinator

Differences between call center coordinator and scheduling coordinator duties and responsibilities

Call center coordinator example responsibilities.

• Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
• Verify Medicaid and process payments.
• Maintain and follow patient confidentiality laws (HIPAA).
• Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
• Provide assistant and information about Medicare/ Medicaid coverage.
• Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
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Scheduling coordinator example responsibilities.

• Manage medical records entering data with CPT and ICD-9 codes preserving an environment of thoroughness and accuracy.
• Manage payment postings, verify insurance coverage prior to patient appointments and advise patients of insurance referrals or authorizations require.
• Manage inpatient transfers to rehabilitation and medical facilities, along with preparing and monitoring outpatient billings insurance verification and referrals.
• Perform patient registration, insurance verification, and assist patients with scheduling radiology and chemotherapy appointments in a demanding environment.
• Enter all patient information in EMR system, scan all of patients medical record into EMR system and classify by sections.
• Check patient insurance coverage, determines if referral or authorization for surgery is needed.
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