Call center coordinator vs will-call coordinator

Differences between call center coordinator and will-call coordinator duties and responsibilities

Call center coordinator example responsibilities.

• Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
• Verify Medicaid and process payments.
• Maintain and follow patient confidentiality laws (HIPAA).
• Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
• Provide assistant and information about Medicare/ Medicaid coverage.
• Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
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Will-call coordinator example responsibilities.

• Utilize TMS to actively manage on-time performance and automation objectives
• Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
• Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.
• Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
• Use TCS and CMS software for forecasting call volume.
• Receive booking requests from clients by EDI, email or phone and coordinate needed shipping dates with steamship carriers.
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