Call center representative vs business representative

The differences between call center representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a business representative are customer service, patients, and powerpoint.

Call center representative vs business representative overview

	Call Center Representative	Business Representative
Yearly salary	$31,549	$51,604
Hourly rate	$15.17	$24.81
Growth rate	-4%	-4%
Number of jobs	133,579	197,264
Job satisfaction	3	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

What does a business representative do?

Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.

Call center representative vs business representative salary

Call center representatives and business representatives have different pay scales, as shown below.

	Call Center Representative	Business Representative
Average salary	$31,549	$51,604
Salary range	Between $25,000 And $39,000	Between $36,000 And $73,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	Washington
Best paying company	University of California, Berkeley	Marathon Oil
Best paying industry	Finance	Finance

Differences between call center representative and business representative education

There are a few differences between a call center representative and a business representative in terms of educational background:

	Call Center Representative	Business Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Call center representative vs business representative demographics

Here are the differences between call center representatives' and business representatives' demographics:

	Call Center Representative	Business Representative
Average age	40	40
Gender ratio	Male, 27.4% Female, 72.6%	Male, 45.5% Female, 54.5%
Race ratio	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between call center representative and business representative duties and responsibilities

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Business representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
Utilize multiple internal information systems and applications to troubleshoot hardware issues.
Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.

Call center representative vs business representative skills

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Common business representative skills

Customer Service, 13%
Patients, 12%
PowerPoint, 8%
Business Development, 7%
Financial Services, 6%
Inbound Calls, 5%

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Office and Administrative Industry
Call Center Representative
Call Center Representative vs Business Representative

Updated January 8, 2025

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