Call center representative vs customer care representative

The differences between call center representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call center representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a call center representative include strong customer service, customer service and patients. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Call center representative vs customer care representative overview

	Call Center Representative	Customer Care Representative
Yearly salary	$31,549	$32,912
Hourly rate	$15.17	$15.82
Growth rate	-4%	-4%
Number of jobs	133,579	214,835
Job satisfaction	3	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Call center representative vs customer care representative salary

Call center representatives and customer care representatives have different pay scales, as shown below.

	Call Center Representative	Customer Care Representative
Average salary	$31,549	$32,912
Salary range	Between $25,000 And $39,000	Between $26,000 And $40,000
Highest paying City	Seattle, WA	Urban Honolulu, HI
Highest paying state	Washington	Hawaii
Best paying company	University of California, Berkeley	Philadelphia Corporation for Aging
Best paying industry	Finance	Automotive

Differences between call center representative and customer care representative education

There are a few differences between a call center representative and a customer care representative in terms of educational background:

	Call Center Representative	Customer Care Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Call center representative vs customer care representative demographics

Here are the differences between call center representatives' and customer care representatives' demographics:

	Call Center Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 27.4% Female, 72.6%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between call center representative and customer care representative duties and responsibilities

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Call center representative vs customer care representative skills

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Call Center Representative
Call Center Representative vs Customer Care Representative

Updated January 8, 2025

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