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The differences between call center supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.
| Call Center Supervisor | Center Supervisor | |
| Yearly salary | $35,300 | $39,359 |
| Hourly rate | $16.97 | $18.92 |
| Growth rate | 6% | 6% |
| Number of jobs | 217,633 | 99,942 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
Call center supervisors and center supervisors have different pay scales, as shown below.
| Call Center Supervisor | Center Supervisor | |
| Average salary | $35,300 | $39,359 |
| Salary range | Between $23,000 And $53,000 | Between $27,000 And $56,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | Spectrum | Gannett Fleming |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a call center supervisor and a center supervisor in terms of educational background:
| Call Center Supervisor | Center Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center supervisors' and center supervisors' demographics:
| Call Center Supervisor | Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |