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The differences between call center supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Call Center Supervisor | Client Service Supervisor | |
| Yearly salary | $35,300 | $48,789 |
| Hourly rate | $16.97 | $23.46 |
| Growth rate | 6% | 10% |
| Number of jobs | 217,633 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Call center supervisors and client service supervisors have different pay scales, as shown below.
| Call Center Supervisor | Client Service Supervisor | |
| Average salary | $35,300 | $48,789 |
| Salary range | Between $23,000 And $53,000 | Between $34,000 And $68,000 |
| Highest paying City | New York, NY | Toms River, NJ |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Spectrum | Essence Global |
| Best paying industry | Finance | Media |
There are a few differences between a call center supervisor and a client service supervisor in terms of educational background:
| Call Center Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center supervisors' and client service supervisors' demographics:
| Call Center Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |