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The differences between call center supervisors and staff supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a staff supervisor. Additionally, a staff supervisor has an average salary of $48,991, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a staff supervisor are patients, home health, and customer service.
| Call Center Supervisor | Staff Supervisor | |
| Yearly salary | $35,300 | $48,991 |
| Hourly rate | $16.97 | $23.55 |
| Growth rate | 6% | - |
| Number of jobs | 217,633 | 93,676 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
A staff supervisor is responsible for supervising staff and organizing work procedures. Their main duty is to monitor staff. They maintain staff by recruiting, training, and coaching them. They may also gather budget information. They must have good communication skills and be team-oriented.
Call center supervisors and staff supervisors have different pay scales, as shown below.
| Call Center Supervisor | Staff Supervisor | |
| Average salary | $35,300 | $48,991 |
| Salary range | Between $23,000 And $53,000 | Between $34,000 And $70,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | Hawaii | - |
| Best paying company | Spectrum | - |
| Best paying industry | Finance | - |
There are a few differences between a call center supervisor and a staff supervisor in terms of educational background:
| Call Center Supervisor | Staff Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center supervisors' and staff supervisors' demographics:
| Call Center Supervisor | Staff Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 46.7% Female, 53.3% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.1% White, 60.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |