Call center supervisor vs supervisor, patient access

The differences between call center supervisors and supervisors, patient access can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a supervisor, patient access. Additionally, a supervisor, patient access has an average salary of $46,091, which is higher than the $35,300 average annual salary of a call center supervisor.

The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a supervisor, patient access are patients, customer service, and patient care.

Call center supervisor vs supervisor, patient access overview

	Call Center Supervisor	Supervisor, Patient Access
Yearly salary	$35,300	$46,091
Hourly rate	$16.97	$22.16
Growth rate	6%	28%
Number of jobs	217,633	85,777
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a call center supervisor do?

A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.

What does a supervisor, patient access do?

A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.

Call center supervisor vs supervisor, patient access salary

Call center supervisors and supervisors, patient access have different pay scales, as shown below.

	Call Center Supervisor	Supervisor, Patient Access
Average salary	$35,300	$46,091
Salary range	Between $23,000 And $53,000	Between $31,000 And $67,000
Highest paying City	New York, NY	New York, NY
Highest paying state	Hawaii	Delaware
Best paying company	Spectrum	Guidehouse
Best paying industry	Finance	Health Care

Differences between call center supervisor and supervisor, patient access education

There are a few differences between a call center supervisor and a supervisor, patient access in terms of educational background:

	Call Center Supervisor	Supervisor, Patient Access
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Call center supervisor vs supervisor, patient access demographics

Here are the differences between call center supervisors' and supervisors, patient access' demographics:

	Call Center Supervisor	Supervisor, Patient Access
Average age	47	47
Gender ratio	Male, 39.9% Female, 60.1%	Male, 21.8% Female, 78.2%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between call center supervisor and supervisor, patient access duties and responsibilities

Call center supervisor example responsibilities.

Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
Develop and implement workforce team to monitor and adjust FTE s according to forecast.
Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
Facilitate training of maintenance administrators by developing PowerPoint materials.

Supervisor, patient access example responsibilities.

Manage oversight to joint commission and other regulatory requirements.
Adhere to regulations and policies set forth by JCAHO and HIPAA.
Oversee financial counseling of under-insure and uninsure patients for Medicaid eligibility, pay arrangements and charity care/uncompensate care programs.
Train all staff on JCAHO and HIPPA regulations and compliance.
Monitor activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.
Maintain scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protect health information.

Call center supervisor vs supervisor, patient access skills

Common call center supervisor skills

Strong Customer Service, 21%
Patients, 7%
Customer Care, 6%
Technical Support, 5%
Customer Inquiries, 4%
Customer Satisfaction, 4%

Common supervisor, patient access skills

Patients, 20%
Customer Service, 10%
Patient Care, 7%
Revenue Cycle, 6%
Medical Terminology, 5%
HIPAA, 4%

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Office and Administrative Industry
Call Center Supervisor
Call Center Supervisor vs Supervisor, Patient Access

Updated January 8, 2025

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