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The differences between call center supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Call Center Supervisor | Support Supervisor | |
| Yearly salary | $35,300 | $47,047 |
| Hourly rate | $16.97 | $22.62 |
| Growth rate | 6% | 10% |
| Number of jobs | 217,633 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Call center supervisors and support supervisors have different pay scales, as shown below.
| Call Center Supervisor | Support Supervisor | |
| Average salary | $35,300 | $47,047 |
| Salary range | Between $23,000 And $53,000 | Between $31,000 And $69,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Hawaii | California |
| Best paying company | Spectrum | Cisco |
| Best paying industry | Finance | Technology |
There are a few differences between a call center supervisor and a support supervisor in terms of educational background:
| Call Center Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center supervisors' and support supervisors' demographics:
| Call Center Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |