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The differences between call center supervisors and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center supervisor and a team supervisor. Additionally, a team supervisor has an average salary of $58,718, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.
| Call Center Supervisor | Team Supervisor | |
| Yearly salary | $35,300 | $58,718 |
| Hourly rate | $16.97 | $28.23 |
| Growth rate | 6% | - |
| Number of jobs | 217,633 | 102,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.
Call center supervisors and team supervisors have different pay scales, as shown below.
| Call Center Supervisor | Team Supervisor | |
| Average salary | $35,300 | $58,718 |
| Salary range | Between $23,000 And $53,000 | Between $37,000 And $92,000 |
| Highest paying City | New York, NY | Newark, NJ |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Spectrum | State Street |
| Best paying industry | Finance | - |
There are a few differences between a call center supervisor and a team supervisor in terms of educational background:
| Call Center Supervisor | Team Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center supervisors' and team supervisors' demographics:
| Call Center Supervisor | Team Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 58.6% Female, 41.4% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |