Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between call center supervisors and virtual assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a call center supervisor, becoming a virtual assistant takes usually requires 1-2 years. Additionally, a virtual assistant has an average salary of $39,915, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a call center supervisor include strong customer service, patients and customer care. The most important skills for a virtual assistant are data entry, customer service, and email management.
| Call Center Supervisor | Virtual Assistant | |
| Yearly salary | $35,300 | $39,915 |
| Hourly rate | $16.97 | $19.19 |
| Growth rate | 6% | -8% |
| Number of jobs | 217,633 | 49,508 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Average age | 47 | 50 |
| Years of experience | 6 | 2 |
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Virtual Assistants are remote workers who work with clients that need assistance. They usually do administrative or clerical activities such as managing soft copies of a document, writing e-mail correspondences, managing calendars, scheduling appointments, and other activities. They manage the e-mail of their clients and respond to inquiries and other messages. They also manage phone calls by answering calls, taking messages, and dialing for their clients. Virtual Assistants may also be asked to handle travel-related tasks of their clients, such as creating itineraries, booking flights, and booking hotels.
Call center supervisors and virtual assistants have different pay scales, as shown below.
| Call Center Supervisor | Virtual Assistant | |
| Average salary | $35,300 | $39,915 |
| Salary range | Between $23,000 And $53,000 | Between $29,000 And $54,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | Hawaii | Hawaii |
| Best paying company | Spectrum | IBM |
| Best paying industry | Finance | Professional |
There are a few differences between a call center supervisor and a virtual assistant in terms of educational background:
| Call Center Supervisor | Virtual Assistant | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Western Carolina University |
Here are the differences between call center supervisors' and virtual assistants' demographics:
| Call Center Supervisor | Virtual Assistant | |
| Average age | 47 | 50 |
| Gender ratio | Male, 39.9% Female, 60.1% | Male, 12.4% Female, 87.6% |
| Race ratio | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |