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The differences between call center team leaders and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.
| Call Center Team Leader | Customer Care Supervisor | |
| Yearly salary | $38,965 | $42,702 |
| Hourly rate | $18.73 | $20.53 |
| Growth rate | 8% | -4% |
| Number of jobs | 272,017 | 227,154 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Call center team leaders and customer care supervisors have different pay scales, as shown below.
| Call Center Team Leader | Customer Care Supervisor | |
| Average salary | $38,965 | $42,702 |
| Salary range | Between $29,000 And $51,000 | Between $30,000 And $59,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | General Electric | - |
| Best paying industry | Finance | - |
There are a few differences between a call center team leader and a customer care supervisor in terms of educational background:
| Call Center Team Leader | Customer Care Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and customer care supervisors' demographics:
| Call Center Team Leader | Customer Care Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 44.1% Female, 55.9% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |