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The differences between call center team leaders and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a customer service leader. Additionally, a call center team leader has an average salary of $38,965, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a customer service leader are POS, sales floor, and store management.
| Call Center Team Leader | Customer Service Leader | |
| Yearly salary | $38,965 | $33,791 |
| Hourly rate | $18.73 | $16.25 |
| Growth rate | 8% | -4% |
| Number of jobs | 272,017 | 301,338 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Call center team leaders and customer service leaders have different pay scales, as shown below.
| Call Center Team Leader | Customer Service Leader | |
| Average salary | $38,965 | $33,791 |
| Salary range | Between $29,000 And $51,000 | Between $27,000 And $41,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | New York | Washington |
| Best paying company | General Electric | University of California, Berkeley |
| Best paying industry | Finance | Transportation |
There are a few differences between a call center team leader and a customer service leader in terms of educational background:
| Call Center Team Leader | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and customer service leaders' demographics:
| Call Center Team Leader | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |