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The differences between call center team leaders and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a call center team leader and a customer service supervisor. Additionally, a call center team leader has an average salary of $38,965, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a call center team leader include inbound calls, outbound calls and customer satisfaction. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Call Center Team Leader | Customer Service Supervisor | |
| Yearly salary | $38,965 | $38,792 |
| Hourly rate | $18.73 | $18.65 |
| Growth rate | 8% | -4% |
| Number of jobs | 272,017 | 233,004 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Call center team leaders and customer service supervisors have different pay scales, as shown below.
| Call Center Team Leader | Customer Service Supervisor | |
| Average salary | $38,965 | $38,792 |
| Salary range | Between $29,000 And $51,000 | Between $27,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Maryland |
| Best paying company | General Electric | Schneider Electric Industrial Services |
| Best paying industry | Finance | Finance |
There are a few differences between a call center team leader and a customer service supervisor in terms of educational background:
| Call Center Team Leader | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between call center team leaders' and customer service supervisors' demographics:
| Call Center Team Leader | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |