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The differences between call workers and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a call worker and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $29,166 average annual salary of a call worker.
The top three skills for a call worker include customer service, alumni and customer orders. The most important skills for a service advisor are customer service, product knowledge, and basic math.
| Call Worker | Service Advisor | |
| Yearly salary | $29,166 | $46,308 |
| Hourly rate | $14.02 | $22.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 194,135 | 222,424 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A call worker usually works at call centers where they are primarily in charge of answering or making calls, ensuring optimal support and other services to clients. When it comes to answering inbound calls, they are responsible for responding to inquiries, arranging services, troubleshooting problems, providing solutions or instructions, handling complaints professionally, and solving concerns and issues efficiently. Moreover, they may also generate leads and reach out to potential clients, aiming to secure sales by offering products and services, discussing product specifications, and arranging payment plans.
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
Call workers and service advisors have different pay scales, as shown below.
| Call Worker | Service Advisor | |
| Average salary | $29,166 | $46,308 |
| Salary range | Between $23,000 And $36,000 | Between $26,000 And $79,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | UC Santa Barbara | BP America Inc |
| Best paying industry | Non Profits | Finance |
There are a few differences between a call worker and a service advisor in terms of educational background:
| Call Worker | Service Advisor | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between call workers' and service advisors' demographics:
| Call Worker | Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.0% Female, 54.0% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 18.2% Asian, 4.8% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |