Civilian service employee vs customer service liaison

Differences between civilian service employee and customer service liaison duties and responsibilities

Civilian service employee example responsibilities.

• Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
• Maintain availability to answer payroll questions and resolve errors.
• Assist with preparation for meetings including PowerPoint presentations and all materials.
• Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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