Civilian service employee vs customer service specialist

The differences between civilian service employees and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a civilian service employee and a customer service specialist. Additionally, a civilian service employee has an average salary of $33,362, which is higher than the $33,238 average annual salary of a customer service specialist.

The top three skills for a civilian service employee include minor maintenance, data entry and customer service. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.

Civilian service employee vs customer service specialist overview

	Civilian Service Employee	Customer Service Specialist
Yearly salary	$33,362	$33,238
Hourly rate	$16.04	$15.98
Growth rate	-4%	-4%
Number of jobs	43,207	223,323
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Average age	40	40
Years of experience	12	12

Civilian service employee vs customer service specialist salary

Civilian service employees and customer service specialists have different pay scales, as shown below.

	Civilian Service Employee	Customer Service Specialist
Average salary	$33,362	$33,238
Salary range	Between $24,000 And $46,000	Between $26,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Dell
Best paying industry	-	Finance

Differences between civilian service employee and customer service specialist education

There are a few differences between a civilian service employee and a customer service specialist in terms of educational background:

	Civilian Service Employee	Customer Service Specialist
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Civilian service employee vs customer service specialist demographics

Here are the differences between civilian service employees' and customer service specialists' demographics:

	Civilian Service Employee	Customer Service Specialist
Average age	40	40
Gender ratio	Male, 47.6% Female, 52.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 17.9% Asian, 7.1% White, 58.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between civilian service employee and customer service specialist duties and responsibilities

Civilian service employee example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Maintain availability to answer payroll questions and resolve errors.
Assist with preparation for meetings including PowerPoint presentations and all materials.
Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Customer service specialist example responsibilities.

Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
Mentore the team members and QA team for timely releases.
Monitor reports, compile reviews, and participate in QA calibrations.
Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
Provide exceptional customer service to customers regarding MetLife products
Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.

Civilian service employee vs customer service specialist skills

Common civilian service employee skills

Minor Maintenance, 60%
Data Entry, 19%
Customer Service, 13%
Safety Procedures, 1%
Travel Arrangements, 1%
Payroll, 1%

Common customer service specialist skills

Customer Service, 19%
Strong Customer Service, 9%
Cleanliness, 7%
Front End, 7%
Cash Management, 7%
Customer Transactions, 4%

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Office and Administrative Industry
Civilian Service Employee
Civilian Service Employee vs Customer Service Specialist

Updated January 8, 2025

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