Civilian service employee vs member service representative

Differences between civilian service employee and member service representative duties and responsibilities

Civilian service employee example responsibilities.

• Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
• Maintain availability to answer payroll questions and resolve errors.
• Assist with preparation for meetings including PowerPoint presentations and all materials.
• Perform administrative activities to deliver services and administer processes for benefits, payroll, disability and retirement.
• Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.

Member service representative example responsibilities.

• Coordinate and manage ATM and automate telephone services.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
• Train in CPR and other emergency procedures.
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