Claims manager vs desk manager

The differences between claims managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a claims manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $73,369 average annual salary of a claims manager.

The top three skills for a claims manager include customer service, oversight and litigation. The most important skills for a desk manager are CRM, sales process, and quality customer service.

Claims manager vs desk manager overview

	Claims Manager	Desk Manager
Yearly salary	$73,369	$75,140
Hourly rate	$35.27	$36.12
Growth rate	-6%	-
Number of jobs	30,302	45,871
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 65%
Average age	47	47
Years of experience	6	6

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

What does a desk manager do?

A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.

Claims manager vs desk manager salary

Claims managers and desk managers have different pay scales, as shown below.

	Claims Manager	Desk Manager
Average salary	$73,369	$75,140
Salary range	Between $45,000 And $117,000	Between $44,000 And $127,000
Highest paying City	San Francisco, CA	Eureka, CA
Highest paying state	California	New York
Best paying company	Zurich	ServiceNow
Best paying industry	Insurance	-

Differences between claims manager and desk manager education

There are a few differences between a claims manager and a desk manager in terms of educational background:

	Claims Manager	Desk Manager
Most common degree	Bachelor's Degree, 66%	Bachelor's Degree, 65%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Claims manager vs desk manager demographics

Here are the differences between claims managers' and desk managers' demographics:

	Claims Manager	Desk Manager
Average age	47	47
Gender ratio	Male, 47.9% Female, 52.1%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between claims manager and desk manager duties and responsibilities

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

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Desk manager example responsibilities.

Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
Maintain POS transactions and hotel budget.
Shred patient information to comply with HIPAA regulations.
Follow HIPAA guidelines to ensure staff compliance.assist with all dental procedures.
Design a multi-part training program for the primary POS program used in retail locations.
Import and export all patient data into the EMR from hospitals and other qualify health care providers.

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Claims manager vs desk manager skills

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

Common desk manager skills

CRM, 19%
Sales Process, 12%
Quality Customer Service, 10%
CSI, 9%
Sales People, 8%
Sales Desk, 5%

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Updated January 8, 2025

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