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The differences between claims managers and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a claims manager and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $73,369 average annual salary of a claims manager.
The top three skills for a claims manager include customer service, oversight and litigation. The most important skills for a support manager are project management, technical support, and powerpoint.
| Claims Manager | Support Manager | |
| Yearly salary | $73,369 | $90,297 |
| Hourly rate | $35.27 | $43.41 |
| Growth rate | -6% | 6% |
| Number of jobs | 30,302 | 172,628 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Claims managers and support managers have different pay scales, as shown below.
| Claims Manager | Support Manager | |
| Average salary | $73,369 | $90,297 |
| Salary range | Between $45,000 And $117,000 | Between $58,000 And $140,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | Zurich | Meta |
| Best paying industry | Insurance | Finance |
There are a few differences between a claims manager and a support manager in terms of educational background:
| Claims Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between claims managers' and support managers' demographics:
| Claims Manager | Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.9% Female, 52.1% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |