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The differences between claims service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims service representative and a service representative. Additionally, a claims service representative has an average salary of $36,043, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a claims service representative include insurance claims, customer service and policy coverage. The most important skills for a service representative are customer service, client service, and patients.
| Claims Service Representative | Service Representative | |
| Yearly salary | $36,043 | $33,692 |
| Hourly rate | $17.33 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 127,339 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Claims service representatives and service representatives have different pay scales, as shown below.
| Claims Service Representative | Service Representative | |
| Average salary | $36,043 | $33,692 |
| Salary range | Between $30,000 And $42,000 | Between $24,000 And $45,000 |
| Highest paying City | Urban Honolulu, HI | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Homeowners Choice | Northern Trust |
| Best paying industry | Government | Government |
There are a few differences between a claims service representative and a service representative in terms of educational background:
| Claims Service Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims service representatives' and service representatives' demographics:
| Claims Service Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.2% Female, 70.8% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 12.8% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.1% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |