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The differences between client engagement managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a client engagement manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client engagement manager has an average salary of $108,936, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a client engagement manager include customer satisfaction, client engagement and issue resolution. The most important skills for a client services manager are customer service, client service, and account management.
| Client Engagement Manager | Client Services Manager | |
| Yearly salary | $108,936 | $78,439 |
| Hourly rate | $52.37 | $37.71 |
| Growth rate | 5% | 6% |
| Number of jobs | 85,221 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 72% |
| Average age | 46 | 44 |
| Years of experience | 8 | 6 |
A client engagement manager is responsible for managing client accounts and keeping long and healthy relationships with business partners. Client engagement managers research the current market trends to execute effective marketing plans, boosting the company's and clients' brand image to various platforms, and generating more revenues and profits for the business to support operational functions. They also identify business opportunities for the company's growth, meeting client demands, and solving account project discrepancies. A client engagement manager must have excellent communication and organizational skills, especially on coordinating with the clients and updating them on brand progress and deliverables.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Client engagement managers and client services managers have different pay scales, as shown below.
| Client Engagement Manager | Client Services Manager | |
| Average salary | $108,936 | $78,439 |
| Salary range | Between $69,000 And $169,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Citi | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a client engagement manager and a client services manager in terms of educational background:
| Client Engagement Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between client engagement managers' and client services managers' demographics:
| Client Engagement Manager | Client Services Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 58.5% Female, 41.5% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |