Client liaison vs call center representative

The differences between client liaisons and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a call center representative. Additionally, a client liaison has an average salary of $40,516, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a call center representative are strong customer service, customer service, and patients.

Client liaison vs call center representative overview

	Client Liaison	Call Center Representative
Yearly salary	$40,516	$31,549
Hourly rate	$19.48	$15.17
Growth rate	-4%	-4%
Number of jobs	167,287	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 63%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Client liaison vs call center representative salary

Client liaisons and call center representatives have different pay scales, as shown below.

	Client Liaison	Call Center Representative
Average salary	$40,516	$31,549
Salary range	Between $23,000 And $68,000	Between $25,000 And $39,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	Massachusetts	Washington
Best paying company	JPMorgan Chase & Co.	University of California, Berkeley
Best paying industry	Finance	Finance

Differences between client liaison and call center representative education

There are a few differences between a client liaison and a call center representative in terms of educational background:

	Client Liaison	Call Center Representative
Most common degree	Bachelor's Degree, 63%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Client liaison vs call center representative demographics

Here are the differences between client liaisons' and call center representatives' demographics:

	Client Liaison	Call Center Representative
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and call center representative duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Client liaison vs call center representative skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Client Liaison
Client Liaison vs Call Center Representative

Updated January 8, 2025

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