Client liaison vs client care specialist

The differences between client liaisons and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a client care specialist. Additionally, a client liaison has an average salary of $40,516, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a client care specialist are client care, PET, and patients.

Client liaison vs client care specialist overview

	Client Liaison	Client Care Specialist
Yearly salary	$40,516	$29,660
Hourly rate	$19.48	$14.26
Growth rate	-4%	-4%
Number of jobs	167,287	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Client liaison vs client care specialist salary

Client liaisons and client care specialists have different pay scales, as shown below.

	Client Liaison	Client Care Specialist
Average salary	$40,516	$29,660
Salary range	Between $23,000 And $68,000	Between $18,000 And $46,000
Highest paying City	Washington, DC	Irvine, CA
Highest paying state	Massachusetts	Alaska
Best paying company	JPMorgan Chase & Co.	Bank of America
Best paying industry	Finance	Finance

Differences between client liaison and client care specialist education

There are a few differences between a client liaison and a client care specialist in terms of educational background:

	Client Liaison	Client Care Specialist
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client liaison vs client care specialist demographics

Here are the differences between client liaisons' and client care specialists' demographics:

	Client Liaison	Client Care Specialist
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and client care specialist duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Client liaison vs client care specialist skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Client Liaison
Client Liaison vs Client Care Specialist

Updated January 8, 2025

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