Client relationship manager vs business relationship manager

The differences between client relationship managers and business relationship managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client relationship manager and a business relationship manager. Additionally, a client relationship manager has an average salary of $89,226, which is higher than the $87,741 average annual salary of a business relationship manager.

The top three skills for a client relationship manager include customer service, client service and client satisfaction. The most important skills for a business relationship manager are customer service, relationship management, and cash management.

Client relationship manager vs business relationship manager overview

	Client Relationship Manager	Business Relationship Manager
Yearly salary	$89,226	$87,741
Hourly rate	$42.90	$42.18
Growth rate	5%	17%
Number of jobs	85,793	114,003
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 77%	Bachelor's Degree, 75%
Average age	46	46
Years of experience	8	8

What does a client relationship manager do?

Client Relationship Managers handle special client accounts for the company. They are usually assigned to essential clients or corporate accounts. They ensure that the company keeps these clients engaged. Client Relationship Managers work hard to build professional working relationships. They give special attention to the assigned client accounts and provide clients with updates on company services and promotions. They tend to any concerns that clients may have, and they ensure that these concerns are properly addressed and resolved. Client Relationship Managers are entrusted to build and strengthen the company's relationship with a client. As such, they are expected to be professional, friendly, and collaborative.

What does a business relationship manager do?

A business relationship manager is primarily responsible for improving the relationship between customers and businesses. Typically, it is their responsibility to develop strategies and business plans to strengthen client relationships, address issues and concerns, and perform corrective measures when necessary. There are instances when they have to reach out to clients through calls and correspondence, perform follow-up contacts to offer new services and opportunities, and provide industry advice or consultation. Furthermore, as a manager, it is essential to lead and encourage staff in the joint effort to reach target sales and improve client base.

Client relationship manager vs business relationship manager salary

Client relationship managers and business relationship managers have different pay scales, as shown below.

	Client Relationship Manager	Business Relationship Manager
Average salary	$89,226	$87,741
Salary range	Between $57,000 And $139,000	Between $61,000 And $125,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	Massachusetts	New Jersey
Best paying company	Fenwick & West	AstraZeneca
Best paying industry	Technology	Technology

Differences between client relationship manager and business relationship manager education

There are a few differences between a client relationship manager and a business relationship manager in terms of educational background:

	Client Relationship Manager	Business Relationship Manager
Most common degree	Bachelor's Degree, 77%	Bachelor's Degree, 75%
Most common major	Business	Business
Most common college	University of Southern California	University of Pennsylvania

Client relationship manager vs business relationship manager demographics

Here are the differences between client relationship managers' and business relationship managers' demographics:

	Client Relationship Manager	Business Relationship Manager
Average age	46	46
Gender ratio	Male, 47.2% Female, 52.8%	Male, 64.6% Female, 35.4%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 7.4% Unknown, 4.1% Hispanic or Latino, 14.2% Asian, 10.0% White, 63.9% American Indian and Alaska Native, 0.3%
LGBT Percentage	7%	11%

Differences between client relationship manager and business relationship manager duties and responsibilities

Client relationship manager example responsibilities.

Manage the delivery of OLA's and SLA's performance standards and client KPI measurements for the midrange team.
Facilitate client relationship with healthcare entities including hospitals, manage care organizations and payers.
Manage large-scale CRM implementations that utilize an 803.11b wireless infrastructure and a handheld computing platform.
Exceed commercial loan and swap origination goals while simultaneously managing rehabilitation strategies for criticize bank assets.
Major responsibilities include client acquisition, client management, cross-selling and risk management.
Participate in corporate sponsor internal training regarding healthcare trends and compliance as required.

Business relationship manager example responsibilities.

Manage cross-selling and foster customer loyalty by ensuring value to these services.
Originate and structure commercial loans and manage credit risk both before and after loan origination.
Prepare and manage annual budget, perform financial reporting, complete tax returns, and manage personnel and payroll functions.
Manage a portfolio in various stages of workout including liquidation, refinancing, restructure, rehabilitation, bankruptcy and litigation.
Complete extensive executive training in business banking, with focus on commercial loan origination, deposits and treasury services.
Negotiate and procure supplies to maximize return on investment through use of RFP process.

Client relationship manager vs business relationship manager skills

Common client relationship manager skills

Customer Service, 13%
Client Service, 6%
Client Satisfaction, 6%
Client Facing, 5%
Product Knowledge, 5%
Service Delivery, 5%

Common business relationship manager skills

Customer Service, 10%
Relationship Management, 7%
Cash Management, 6%
Risk Management, 6%
Business Development, 6%
Customer Relationships, 5%

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Client Relationship Manager
Client Relationship Manager vs Business Relationship Manager

Updated January 8, 2025

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