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The differences between client service specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a client relations specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $39,902 average annual salary of a client relations specialist.
The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Client Service Specialist | Client Relations Specialist | |
| Yearly salary | $40,043 | $39,902 |
| Hourly rate | $19.25 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 225,591 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Client service specialists and client relations specialists have different pay scales, as shown below.
| Client Service Specialist | Client Relations Specialist | |
| Average salary | $40,043 | $39,902 |
| Salary range | Between $26,000 And $61,000 | Between $27,000 And $58,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | Moody's | McKinsey & Company Inc |
| Best paying industry | Finance | Real Estate |
There are a few differences between a client service specialist and a client relations specialist in terms of educational background:
| Client Service Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service specialists' and client relations specialists' demographics:
| Client Service Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.5% Female, 70.5% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |