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The differences between client service specialists and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $40,043 average annual salary of a client service specialist.
The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Client Service Specialist | Client Representative | |
| Yearly salary | $40,043 | $41,785 |
| Hourly rate | $19.25 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 225,591 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Client service specialists and client representatives have different pay scales, as shown below.
| Client Service Specialist | Client Representative | |
| Average salary | $40,043 | $41,785 |
| Salary range | Between $26,000 And $61,000 | Between $28,000 And $60,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Moody's | IBM |
| Best paying industry | Finance | Technology |
There are a few differences between a client service specialist and a client representative in terms of educational background:
| Client Service Specialist | Client Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service specialists' and client representatives' demographics:
| Client Service Specialist | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.5% Female, 70.5% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |