Client service specialist vs customer service liaison

The differences between client service specialists and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a customer service liaison. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $36,143 average annual salary of a customer service liaison.

The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Client service specialist vs customer service liaison overview

	Client Service Specialist	Customer Service Liaison
Yearly salary	$40,043	$36,143
Hourly rate	$19.25	$17.38
Growth rate	-4%	-4%
Number of jobs	225,591	206,705
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 54%
Average age	40	40
Years of experience	12	12

What does a client service specialist do?

A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Client service specialist vs customer service liaison salary

Client service specialists and customer service liaisons have different pay scales, as shown below.

	Client Service Specialist	Customer Service Liaison
Average salary	$40,043	$36,143
Salary range	Between $26,000 And $61,000	Between $27,000 And $47,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	New York	California
Best paying company	Moody's	Pwc
Best paying industry	Finance	Technology

Differences between client service specialist and customer service liaison education

There are a few differences between a client service specialist and a customer service liaison in terms of educational background:

	Client Service Specialist	Customer Service Liaison
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Client service specialist vs customer service liaison demographics

Here are the differences between client service specialists' and customer service liaisons' demographics:

	Client Service Specialist	Customer Service Liaison
Average age	40	40
Gender ratio	Male, 29.5% Female, 70.5%	Male, 35.5% Female, 64.5%
Race ratio	Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between client service specialist and customer service liaison duties and responsibilities

Client service specialist example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate compassion and encouragement during tough moments.
Prepare and present PowerPoint presentations for training meetings.
Create a PowerPoint presentation implement into the official training program.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Customer service liaison example responsibilities.

Manage firm's business accounts, including billing, A/R, A/P, and tax issues
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Develop policies and procedures to implement current HIPAA protocols to protect digital data.
Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.

Client service specialist vs customer service liaison skills

Common client service specialist skills

Client Service, 16%
Excellent Interpersonal, 7%
Client Facing, 6%
Client Issues, 5%
Data Entry, 5%
Work Ethic, 4%

Common customer service liaison skills

Strong Customer Service, 61%
Patients, 16%
Phone Calls, 2%
Data Entry, 2%
Excellent Interpersonal, 2%
Outbound Calls, 1%

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Office and Administrative Industry
Client Service Specialist
Client Service Specialist vs Customer Service Liaison

Updated January 8, 2025

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