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The differences between client service specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client service specialist and a customer service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a client service specialist include client service, excellent interpersonal and client facing. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Client Service Specialist | Customer Service Specialist | |
| Yearly salary | $40,043 | $33,238 |
| Hourly rate | $19.25 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 225,591 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Client service specialists and customer service specialists have different pay scales, as shown below.
| Client Service Specialist | Customer Service Specialist | |
| Average salary | $40,043 | $33,238 |
| Salary range | Between $26,000 And $61,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Moody's | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a client service specialist and a customer service specialist in terms of educational background:
| Client Service Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client service specialists' and customer service specialists' demographics:
| Client Service Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.5% Female, 70.5% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |